Having said that the issue I take here is looking at Microsoft too much given they are in so many areas – they are also a hardware company, one of the largest research institutions on the planet etc. However most of their income comes from Windows and Office licenses.

Hope this helps,

– JD

When speaking about company types I usually refer to their primary purpose. For example I don’t tend to call Microsoft a services company just because they have a support desk (or an entire services division for that matter) as their primary purpose and income is generated from products.

The key being build once, sell many as opposed to build custom every time (even if it is just integration of products).

It’s all about creating the best overall experience for your customers and you can’t do that without providing some level of support, you are right.

Just correcting my own definition for you

Cheers,

– JD